Page 4 - sharpes-of-nottingham-policies-document

1.4 OUR PRICING POLICY
Sharpes of Nottingham endeavour to ensure that the most up to date and correct prices are shown in our brochure. Occasionally, an incorrect price
may be shown, due to an error. When we become aware of any such error, we will endeavour to notify you at the time of booking (if we are then aware
of the mistake) or as soon as reasonably possible. We reserve the right to cancel the booking if you do not wish to accept the price which is applicable
to the holiday. Local Authorities in many towns and cities throughout Europe have introduced new tourist taxes which must be paid directly to the
hotel by all guests in person. These taxes are not included in our prices, but we will notify you when applicable. Holiday prices include all travel, hotel
accommodation and meals as specified in the holiday description and VAT payable in the UK where applicable.
The price of the holiday will not be subjected to any surcharges except those arising from exchange rate changes, transportation including the price of
fuel, air & ferry operator fares and tolls, embarkation or disembarkation fees at terminals, duties and taxes (including the rate of VAT). If this means
the total cost of the holiday increases by more than 8% then you are entitled to cancel your holiday and receive a full refund of all monies paid except
any insurance premium and amendment charges. We will communicate the options with you either through email or letter, with a reminder if necessary.
If you exercise the right to cancel, we must receive written notice within 20 days of the date of the surcharge invoice. The currency exchange rate used
in the holiday costings are based on rates as at €1.17 to £1.
1.5 IF YOU CHANGE YOUR BOOKING
If, after our confirmation has been issued, you wish to change to another of our holidays or change departure date, we will do our utmost to make the
changes, but we cannot guarantee to do so. However, notification must be received in writing at our offices from the person who signed the booking
form, at least six weeks before departures. This must be accompanied by a payment of £25 to cover our administrative costs, plus costs we incur in
making the amendment. Alterations cannot be made within two weeks of departure and any such request for an alteration will be treated as a
cancellation of the original booking and will be subject to the cancellation charges set out in paragraph below. Some arrangements cannot be changed
without paying a cancellation charge of up to 100% of the ticket cost.
1.6 TRANSFERRING YOUR BOOKING
You can transfer your booking to somebody else, but the person must satisfy all the conditions of the holiday and you must inform us either by letter
or email no less than 7 days before departure. This transfer will cost £25 plus reasonable costs to make the transfer. You will remain responsible for
ensuring payment before the balance due date. This is in addition to (and does not affect) the separate liability of the transferee to us.
1.7 IF YOU NEED TO CANCEL YOUR HOLIDAY
You or any member of your party, may cancel your holiday at any time provided the cancellation is made by the person signing the booking form and
s communicated to us in writing via the office who made your original booking. You must pay cancellation charges to cover our administration costs
and to compensate for the risk of us not reselling the holiday. If the holiday is resold a refund will be made. Your cancellation will take effect from the
date on which we or our agent receive your written confirmation of your cancellation. You must also return any tickets or vouchers you have received.
A reduction in room occupancy may increase the charges for the remaining passengers by the application of supplements for low occupancy of rooms.
Where bought in supplies, such as ferries, hotel accommodation etc have been bought in on your behalf, and where the terms and conditions of the
supplier are non-refundable, these products will be charged to you at the full retail rate. If this applies, the non-refundable items will be deducted from
your holiday costs and the following scale of charges will be applied to the remainder:
COACH TOURS
Scale of Cancellation Charges Period
Amount of cancellation charge
before departure within which
shown as % of holiday price
written cancellation is required
More than 56 days Deposit Only
55 - 49 days 50%
48 - 22 days 70%
21 - 8 days 90%
7 - 1 days 100%
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Dated : 28th November 2025 Rev F