Page 3 - sharpes-of-nottingham-policies-document

SECTION 1.0
BONDED COACH HOLIDAYS (BCH) TRADING CHARTER (& BOOKING CONDITIONS)
1.1 FINANCIAL PROTECTION
Your contract is with Sharpes of Nottingham of Unit 6, Coach Gap Lane, Langar, Nottingham NG13 9HP. When you book a holiday with us, which
does not include a flight, the money you pay us for the booking will be protected by Bonded Coach Holidays (BCH) and the Association of Bonded
Travel Organisers Trust Limited (ABTOT), this is a Government approved consumer protection scheme. The scheme will also ensure your repatriation
in the event the company becomes insolvent. Our Trading Charter and Booking Conditions set out clearly and simply the responsibility we have to you
and in turn, you have with us, when a contract is made. Please see the Consumer Guarantee at https://www.abtot.com/bchabtot-members-directory/
There is no financial protection if you purchase just transport or accommodation-only from us. We fully comply with the Package Travel and Linked
Travel Arrangements Regulations 2018. The combination of travel services offered to you is a package holiday within the meaning of the Regulations.
Therefore, you will benefit from all rights applying to package holidays. Sharpes of Nottingham will be fully responsible for the proper performance of
the holiday and providing assistance if you are in difficulty. Your key rights will be in the details of the tour which will be provided prior to booking.
1.2 BOOKING AND PAYMENT
When a booking is made, the 'lead name' on the booking guarantees that he or she is 18 or over and has the authority and accepts on behalf of the
party the terms of these booking conditions and pays the deposit indicated in the brochure and as confirmed in the pre-contract information. After we
receive your booking and all appropriate payments, if the arrangements you wish to book are available, we will send you or your booking agent a
confirmation invoice within 14days. This confirmation will include any special requests we have agreed. A binding agreement will come into existence
between us when we have received the deposit and dispatched this invoice to the 'lead name' or your booking agent. Please check the confirmation
carefully to ensure all the information is correct. This contract is governed by English Law, and the jurisdiction of the English Courts.
Single occupancy of rooms, when available, may be subject to a supplementary charge and these will be shown in the brochure. You can book by paying
a deposit for each person named on the booking, but our commitment is always conditional upon the balance being paid as below.
Deposit £100.00 per person.
The balance of the price of your holiday must be paid at least 8 weeks before your departure. If you book within our balance due period, you will need
to pay the total holiday cost at the time of booking. If the balance is not paid in time, we reserve the right to cancel your holiday, retain your deposit,
and apply the cancellation charges set out in the paragraph below. The date of cancellation will normally be the date we receive your written confirmation
that you intend to cancel or 15 days after the balance due date, whichever comes first.
Where optional items are purchased as part of the holiday, these are payable on the balance due date except where items, such as theatre tickets, have
been specifically purchased for you. In this case the cost will be payable at a separate date notified to you and will not normally be refunded unless we
obtain a refund from the supplier we use.
Whilst these terms are applicable to all bookings of any number of customers, for some group bookings there may be additional terms or information
we will provide those to you at the relevant time.
1.3 BROCHURE ACCURACY
Although Sharpes of Nottingham make every effort to ensure the accuracy of the brochure information and pricing, regrettably errors do sometimes
occur, and where they do we reserve the right to correct prices and other details. You must therefore ensure you check the price and all other details
of your holiday with us at the time of booking and when you receive our confirmation invoice.
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Dated : 28th November 2025 Rev F