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4.9 PAYMENT
Any requested deposit must be paid on booking and the balance payment must be made in full 30 days prior to departure. The operator reserves
the right to add interest at the rate of 10% per annum above the base rate of HSBC Bank, calculated on a daily basis, from the date by which
payment should have been made.
4.10 CANCELLATION BY HIRER
In the event of cancellation by the hirer the operator reserves the right to retain any deposit. The hirer shall be liable to the operator for any losses
incurred by the operator as a result of the cancellation, or part cancellation, but not exceeding the full cost of the hiring. In the event of a cancellation,
this must be made in writing, and the following scale of charges will apply:
NOTICE PERIOD GIVEN CHARGE
Single vehicle More than one vehicle
Over 28 working days None None
Within 28 working days 100% of hire 100% of hire
The cost of accommodation, meals, and third-party tickets which have already been purchased by the Operator at the request of the hirer, will be
charged to the hirer, plus any administration charges incurred by the Operator.
Cancellation due to inclement weather conditions will charged as above.
CPT Compliance Manual: Chapter 9, Coaching Sector (Private Hire), available on request.
Any third-party tickets* once purchased are not returnable and must be paid in full (*or other such ancillary service).
4.11 CANCELLATION BY THE OPERATOR
In the event of any emergency, force majeure , riot, civil commotion, strike, lock out, stoppage or restraint of labour or on the happening of any event
over which the Operator has no control (including adverse weather and road conditions) or in the event of the hirer taking any action to vary agreed
conditions unilaterally, the Operator may, by returning all money paid and without further or other liability, cancel the contract.
4.12 ROUTE AND TIME VARIATIONS
Should a vehicle be detained by the hirer or taken on a longer journey than that contracted for the operator reserves the right to make an additional
charge commensurate with the costs incurred. During the hiring the driver is the sole judge of the reasonableness of any request for a change of
route or time. In any event the vehicle ;
(a) will depart at the times agreed with the hirer and the operator will not be liable for any loss or injury sustained by any passenger who fails to
join a vehicle at the appointed time.
4.13 SUBSTITUTIONS
The operator reserves the right to provide a larger vehicle than specified at no additional charge, if extra seats are used, then an additional charge
will be made pro rata to the hire charge. The operator reserves the right to substitute other vehicles (including those of other operators) or ancillary
facilities for all or part of the hiring subject to such substitutes being of at least equivalent quality.
4.14 DELAYS AND BREAKDOWN
The operator gives any advice on journey time in good faith. However, as a result of breakdown or traffic congestion, or other events beyond the
reasonable control of the Operator, journeys may take longer than predicted and in those circumstances the Operator will not be liable for any loss
or inconvenience suffered by the hirer as a result.
4.15 AGENCY ARRANGEMENTS
Where the Operator hires in vehicles from other operators at the request of the hirer and where the Operator arranges ancillary facilities such as
meals, accommodation, ferries, admission tickets or any other services provided by another supplier, it does so as agent for and on behalf of the hirer.
Any terms and conditions imposed by such other suppliers through the Operator shall, insofar as they are supplied to the hirer, be binding on the
hirer as if he had directly contracted such services and the hirer shall indemnify the Operator against any loss, claim, damage or award in respect of
a breach of such supplier’s terms and conditions brought about by the hirer’s action.
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Dated : 28th November 2025 Rev F